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Emergency Department

Book a virtual Emergency Department (ED) visit

St. Michael’s Hospital is testing a new virtual Emergency Department service for the next six months (December 2020 to May 2021). You can speak with one of our doctors by video or phone:

  • Use the tool below to book a virtual visit.
  • Virtual visits are available in 30 minute slots from 2 to 9 p.m., Monday to Friday. They are available on a first come, first served basis.
  • Virtual emergency visit bookings open at 10 a.m. each day. Bookings close at 8 p.m. or when all time slots are filled.
  • If all time slots are full or you feel you can’t wait, go to your nearest Emergency Department or Urgent Care Centre in person.

Virtual emergency visits are optional. The St. Michael’s Emergency Department is still available for walk-in visits if you need urgent care.

St. Michael’s Hospital and Emergency Department are safe places to receive care in-person. Learn more about the safety precautions we have in place. This service is being offered to make it easier for patients to access urgent care.

Are all of our virtual emergency visit time slots full? You can also check for a virtual emergency department appointment at

Who can use this service?

You can book a virtual emergency visit if you:

  • Cannot make an urgent appointment with a family doctor
  • Have an urgent medical problem that is NOT listed below

Please do NOT schedule a virtual visit for the conditions below. Instead, go to the nearest Emergency Department IMMEDIATELY for:

  • Chest pains or racing heartbeat
  • Breathing problems
  • Vomiting and inability to drink fluids
  • Fever/severe pain that is not improved with acetaminophen/ibuprofen (i.e. Tylenol/Advil)
  • Neck stiffness or severe headache
  • Serious injuries (i.e. bleeding that won’t stop, deep cuts, head injury)
  • Possible broken bones (i.e. bones or joints look different, cannot put weight on injury)
  • Difficulty speaking or swallowing
  • Loss or change of vision
  • Numbness or weakness of the face or body
  • Inability to walk
  • New confusion or memory problems
  • New or worsening seizures
  • Pregnancy and labour problems
  • Opioid pain medicine prescriptions or renewals

How does a virtual visit work?

After you make your online booking, you will:

  • Receive a phone call from staff at St. Michael’s to confirm your virtual visit and register you
  • Receive a follow-up email with virtual visit details
  • Have a video or telephone consultation with a doctor

What can I expect at the virtual visit?

The doctor will talk to you about your concerns. Depending on your needs, the doctor may:

  • Give you care instructions for at home (i.e. taking over-the-counter medications, icing an injury)
  • Send a prescription to your pharmacy
  • Ask you to see a family doctor or visit a Urgent Care Centre in-person
  • Ask you to go to your nearest Emergency Department for an in-person visit. If you go to St. Michael’s Emergency Department, please tell the staff when you arrive that you are a virtual ED patient.

For more information about consent and privacy, read our tip sheet.