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Critical Care at St. Michael's

What you need to know / FAQ

When do nurses change shifts?

Between 7 a.m. and 8 a.m. and 7 p.m. and 8 p.m. is when nursing shift changes occur. This is a very busy time of day. During these times, family members may be asked to leave due to patient privacy concerns, as nurses will be briefing each other on the patients’ needs on the unit to ensure a safe handover.

Is there internet access or Wi-Fi available? How much does it cost?

  • Internet and computer access is available in select lounges and the Patient and Family Learning Centre. Wi-Fi is also available.
  • Under Wi-Fi /internet settings, select “Other” and enter SMH_Guest. No password is needed and there is no fee for this service.

Directions and parking

How can I get to St. Michael’s Hospital?

Where is the best place to park?

There are several parking areas around St. Michael’s Hospital:

  • 209 Victoria St. – this is an underground parking lot with limited spots. It is located just north of the hospital. Patients and visitors can get discounts five, 10, and 30-day passes for this parking lot. Passes are available for purchase Monday-Friday during regular business hours in the Cash Office. More information on parking.

Chapel and multi-faith meditation room

Is there a chapel I can access?

The St. Michael’s Chapel is available for prayer, reflection and services of worship. Hospital clothes are acceptable. Hours and Mass times are posted on the Chapel door. The Chapel is in the Bond wing, third floor, room 3-006.

Directions to the Chapel

  • Enter the hospital through the Queen Street entrance, which is on the ground floor of the Donnelly Wing.
  • Go past the first bank of elevators on your left and continue until you reach a T-intersection.
  • Turn right. Follow the signs to the Bond Central elevator.
  • Take the elevator to the 2rd floor. When you get off the elevators turn right and then right again at the first intersection.
  • The Chapel will be on your right.

Is there a multi-faith and meditation room I can access?

Our Multi-Faith Meditation Room is available for personal prayer, reflection or meditation. This is a very simple multi-faith space. When you are finished using the room, please remove any symbols of your faith. It is located in room 3-010, third floor Bond wing.

Food and coffee (in house)

Where can I buy some food or coffee?

The Marketeria, Gift Shop and Tim Hortons are located on the sixth floor, Cardinal Carter wing. More information.

Second Cup is located at the Queen Street lobby in the Donnelly Wing. It is open 24 hours a day, seven days a week.
Vending machines are located on the sixth floor, Cardinal Carter wing, across from the Marketeria.

Other resources (ATM, Gift shop)

Where is the ATM?

ATMs are available at the Queen Street entrance (Donnelly Wing) and the Marketeria.

Is there a gift shop?

The Gift Shop is located on the Marketeria, in the sixth floor, Cardinal Carter Wing. It is open Monday to Friday, 9 a.m. to 8 p.m., and weekends and holidays from noon to 4 p.m. More information on the Gift Shop.


What can I do to stop infections from spreading?

Please wash your hands before and after each visit. Hand sanitizer is located at the bedside and at the doors in all of the intensive care units. It is important to keep your hands clean, but always remember to clean your hands:

  • When entering and leaving the hospital
  • When entering and leave the patient room
  • After blowing your noise, coughing or sneezing

Please do not visit if you:

  • are coughing
  • are sneezing
  • have a fever
  • have nausea, vomiting or diarrhea

If your loved one is in an isolation room, ask the nurse how to protect yourself and others when you are visiting.

What can/can’t I bring for my loved one?

We encourage patients and families to leave all valuables at home when in the hospital. When the admission to hospital is unplanned, patients have the option to deposit their valuables for safekeeping in the Admitting Department.

Please note, the hospital cannot accept responsibility for any loss or damage of patients’ personal items and valuables.

What is the role of a substitute decision maker?

When an individual has been assessed as not capable of making their own treatment decisions, another individual may be identified to make decisions on their behalf. This individual is referred to as a substitute decision maker (SDM). The SDM will be supported by the health care team to make decisions that align with the patient’s values and goals.

The Substitute Decision-Making guide provides general information about the current law in this subject area. However, it is important to remember legal information is not the same as legal advice. Although we work to confirm the information in the guide is accurate, we recommend consulting a lawyer for professional legal advice in the subject area that is appropriate to your particular situation.

(Special thanks to Fraser Health for providing the information for this section.)

Patient or family feedback

After discharge from the ICU, we invite patients and family members to take a few minutes to tell us about their experience. The survey below will take approximately three to five minutes to complete and assists our teams in improving the care for patients and families at St. Michael’s Hospital.

Begin survey now