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Visiting us

Family Presence at St. Michael’s

Our patients have told us – and research shows – that family presence improves patients’ experience, recovery and wellbeing. We want to make it easier for family and friends to support their loved ones in hospital, and to participate in their care.

Visitor FAQs

When can I visit a patient?
Visiting hours are daily from 6:30 a.m. to 10 p.m.

I don’t feel well. Is it OK to visit?
If you are experiencing fever, cold or flu like symptoms, diarrhea or vomiting, please do not visit patients.

How many people can visit a patient at once?
Together, the care team and patient will decide how many visitors can be present at the bedside at one time. This depends on the physical space, safety considerations and the patient’s needs.

Can I stay at the bedside after 10 p.m.? How do I arrange this?
During Quiet Hours (10 p.m. to 6:30 a.m.), patients can choose one person to stay with them at the bedside. After 10 p.m., visitors must:

  • Register with the inpatient unit or Hospital Security (in the Queen Lobby). If you register with Security, they will call the inpatient unit to check that it is okay to visit.
  • Wear a temporary ID badge. This will be given to you when you register.
  • Help create a restful environment by speaking in a low voice and turning cell phones to silent mode.

Because patients’ needs are our first priority, the hospital does not provide cots, linens, or pillows for visitors.

Are children allowed to visit patients?
Children are welcome, but they must always be accompanied and supervised by an adult (other than the patient).

Will I ever be asked to leave the bedside?
Family members/visitors may be asked to leave the bedside for a certain period of time. Here are some reasons we may do this:

  • To help patients rest
  • To ensure safety
  • To protect the privacy of other patients
  • Because the patient has asked for this

Thank you for your understanding.