Excellence in Quality

Quality in Action

Stories from the front line and behind the scenes about changes we’ve made to improve the quality of our care.

St. Michael’s urologist first in Canada to perform kidney autotransplant using robotic surgery

St. Michael’s urologist first in Canada to perform kidney autotransplant using robotic surgery

A St. Michael’s Hospital surgical team was the first in Canada to save a patient’s kidney by repositioning the organ with robotic surgery.

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New product and procedure help prevent dialysis complications

New product and procedure help prevent dialysis complications

Before patients with kidney disease can begin hemodialysis, there needs to be a way to remove blood from the body and return it after it has been cleaned. 

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New product and procedure help prevent dialysis complications

Novel surgery offers new hope for breast cancer patients

Dr. Adena Scheer is the only physician at St. Michael’s – and one of few in Canada – mastering a new, less invasive way to preserve and reshape tissue following breast cancer surgery.

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Healing the gap

Healing the gap

The wounds seen by wound care specialists can spark visceral reactions in some people, but for Katie Marinzel, they struck a chord. 

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Improving hospital navigation with St. Michael’s 3.0

Go with the flow: Improving hospital navigation with St. Michael’s 3.0

In addition to the transformations in patient care that will be generated by St. Michael’s 3.0, the redevelopment project includes improvements in the ways that patients, visitors and staff navigate the hospital. 

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Patients benefit from innovative blood clot technology

Patients benefit from innovative blood clot technology

Time is of the essence for a patient suffering from massive blood loss. For the health care team to treat his or her injuries, every effort must be made to control or stop the bleeding first.

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Choosing Wisely: Tackling unnecessary X-rays in the ICUs

Choosing Wisely: Tackling unnecessary X-rays in the ICUs

Just a few years ago, a typical day in the St. Michael’s Intensive Care Units would begin with the arrival of a team of X-ray technologists. 

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Building a senior friendly hospital

Building a senior friendly hospital

As St. Michael’s Hospital builds its new Peter Gilgan Patient Care Tower and renovates large amounts of existing hospital space, it is also taking the opportunity to meet the unique needs of elderly patients and visitors.

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St. Michael’s protecting elderly patients at risk of harm

St. Michael’s protecting elderly patients at risk of harm

Elder abuse is a serious and often unreported health issue. It is estimated that as many as 10 per cent of hospital patients age 65 and over are victims of abuse. 

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Clinical consultants build on nursing experience for St. Michael’s 3.0

Clinical consultants build on nursing experience for St. Michael’s 3.0

When Jessica Cunnington worked as a registered nurse in the Medical-Surgical Intensive Care Unit in the 1970s, patient beds were pushed up against one wall and surrounded by monitors and other equipment, making it difficult to move around the bed and, in particular, to reach a patient’s head.

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Nurses connect the dots between data and better patient care

Nurses connect the dots between data and better patient care

Maria Laylo, a nurse in Hematology/Oncology, was in her first year of nursing when her manager mentioned a research opportunity through St. Michael’s nursing research program.

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Teach-Back enriches nurse-patient communication

Loud and clear: Teach-Back enriches nurse-patient communication

When research shows patients immediately forget 40 to 80 per cent of medical information they hear, and nearly half of what they do retain is inaccurate, better methods of communicating are required. 

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Telemedicine program eliminating barriers to care

Telemedicine program at St. Michael’s eliminating barriers to care

Accessing specialized care at St. Michael’s Hospital has never been easier. 

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A hot (and cold) new concept in pain management

A hot (and cold) new concept in pain management

Forty per cent of lower back pain in active young people is related to non-herniated discs.

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Before 11 a.m. discharge: These units know what time it is

Before 11 a.m. discharge: These units know what time it is

Since the hospital renewed its focus on “before 11 a.m. discharge” (or B.E.D. if you’re in the know) in 2014, several units and programs have found new ways to get patients ready to go home sooner. 

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Toward better outcomes for aboriginal cancer patients

Toward better outcomes for aboriginal cancer patients

A cancer diagnosis often comes with a litany of new information. 

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Patient voice: What it's like to wait in the ED

Patient voice: What it’s like to wait in the ED

Improving wait times in the St. Michael’s Emergency Department has been a long journey, but we are making progress. 

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Going upstream to improve health

Going upstream to improve health

St. Michael’s has established a committee dedicated to addressing the social determinants of health, the first family health team in Canada to do so.

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St. Michael's sets quality improvement priorities for 2015-16

St. Michael’s sets quality improvement priorities for 2015-16

Every year, St. Michael’s plans new projects and changes to improve the quality and safety of our care. 

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CELTIC to raise the profile of laboratory testing

CELTIC to raise the profile of laboratory testing

Does the patient really need that test? How can we get lab results back faster?

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New information desk saves time and energy

New information desk saves time and energy

A new information desk in the lobby of 61 Queen St. E. has made it easier for patients to visit the building.

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Call me maybe? One step closer to home

Call me maybe? One step closer to home

“If you need help, push this button.” For some patients with traumatic or acquired brain injury, learning to follow these simple instructions can mean the difference between weeks of hospitalization and moving on to the next stage of their recovery.

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Fast-tracking concussion care

Fast-tracking concussion care

Traumatic brain injury is likely to become one of the biggest public health problems by 2020, according to the World Health Organization.

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Newer than new

Newer than new

When Keith Adams came to St. Michael’s Hospital, he’d already suffered one heart attack and knew his faulty heart valve was in desperate need of repair.

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How health-care providers are reducing the risk of alcohol use and injury

How health-care providers are reducing the risk of alcohol use and injury

Of the 677 severely injured patients seen by the St. Michael’s trauma team in 2013, 180 of them, or 26.5 per cent, had a positive blood alcohol level.

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St. Michael’s Hospital and Toronto Public Library launch Reach Out and Read program to promote childhood literacy

St. Michael’s Hospital and Toronto Public Library launch Reach Out and Read program to promote childhood literacy

In addition to flu shots and vitamins, family doctors at St. Michael’s Hospital are now prescribing books to their youngest patients.

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Taking two for the team

Like most units at St. Michael’s, Trauma and Neurosurgery on 9 Cardinal Carter has a lot to cover during its daily and weekly rounds. Many of its patients have complex injuries and illnesses and most require continued care after they leave the hospital.

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