Patient Centeredness Indicators
St. Michael’s wants to make sure that every patient who walks through our doors receives the best possible care. But more than that, we also want patients to have a good experience during their stay at St. Michael’s. We regularly survey our patients to learn what they think about all aspects of their stay with us. This data is used to constantly improve our services. The surveys include dozens of questions but the province requires that we report on two – patient satisfaction and whether or not a patient would recommend the hospital to friends and family.
This graph shows the percentage of patients each quarter who srate the quality of the care that they received at St. Michael's as good, very good or excellent. The hospital sets its own target each year based on continuous improvement.
Inpatients who would recommend St. Michael's
This graph shows the percentage of inpatients each quarter who would recommend St. Michael’s to friends or family.
What is Quality Improvement in Health Care?
This fun, fast whiteboard animation by St. Michael’s own Dr. Mike Evans explains why quality improvement matters in health care, and how it’s done. Watch the full video here
St. Michael’s has been accredited with exemplary standing which is the highest standing from Accreditation Canada.
St. Michael's has earned the RNAO's Best Practice Spotlight Organization designation.