Excellence in Quality

Quality Improvement Plan

Keep me involved

Image of two people who are involved We recognize that our patients come to us with a variety of needs and diverse backgrounds. Some are coming from far away to see specialists, others are our neighbours, and some visit because they work nearby.

We’re making it a priority to listen to our patients and their families.

They are in the best position to tell us how we can improve on their experience at St. Michael’s. To facilitate that input, we are continuing to build our Patient and Family Advisory Councils. The advisory councils will be one way to achieve active dialogue, help set priorities and have input into areas that are important to patients.

We’ve already been given some advice. Even before our redevelopment project began, we knew our building can be confusing to navigate. We need to be creative as we embark on an ambitious renovation project to make it easier for patients and visitors to find where they need to go. We also need to find a way for families and friends to be present in their loved one's care, balancing their visits with the patient’s need to rest and recover.

We are sure as our councils evolve there will be many other ideas raised. Our commitment is to listen and to work together.

Our aim this year is to find the best ways patients can help us improve their experience at the hospital. We will accomplish that by the following activities:

  • Patient and Family Advisors: We recognize patients come to us with a variety of needs and diverse backgrounds. We continue to add patient and family adviser positions to help patients and their caregivers have active dialogue, help inform priorities and have input into areas that are important to them.

  • Patient and Family Advisory Councils: These are one way in which patients and their families can have active dialogue with our health teams on priorities to improve the overall patient and family experience.