Our priority is to ensure the safety and well-being of our patients and residents, and our people.

Only pre-approved visitors can visit patients at our sites. Please check our COVID-19 information page to learn more about what to expect for your appointment/visit and how to be approved as a visitor.

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Excellence in Quality

Our plan to keep you safe and provide a great experience

In health care our top priorities, above all else, are to keep our patients, residents and our people safe and deliver high-quality care. As a new network, we have the opportunity to set goals to do this across three sites, allowing us to build off of one another’s strengths and share best practices across our teams. This Quality Improvement Plan is the first for our new network between Providence Healthcare, St. Joseph’s Health Centre and St. Michael’s Hospital, and it identifies measurable steps we will take over the next year to create a safer environment to deliver care, and to improve patient and resident experience.

2018-19 Quality Improvement Plan

At a glance

Image of Quality Improvement Plan
Long-term care

View as pdf file

View the full document submitted to Health Quality Ontario (pdf file)

View a detailed spreadsheet of our targets and change plans (pdf file)