Emergency Department

Procedures

What to Bring

  • Ontario Health Card
  • A current medication list
  • Please leave any valuable items at home

What to Expect

The Triage Process

Upon your arrival in the emergency department (ED), you will be welcomed by a triage nurse who decides how quickly you need treatment. The decision is made based on a history of your illness and a brief physical assessment. The ED does not function on a first-come first-served basis: the most needy patients are seen first. There may be times that someone who arrived after you is treated first; it is because that person's problem is more serious.

Waiting in the Emergency Department

Every effort will be made to serve you as quickly as possible. There may be times when your visit or wait to see a care provider in the ED may be prolonged due to a high number of patients seeking medical attention.

While You Are Waiting
  • If your condition changes and you begin to feel worse, tell the triage nurse at once.
  • Do not leave the department without telling the triage nurse. It is important that your illness or condition be assessed before you leave.
  • Do not eat or drink anything until you ask the triage nurse. Some tests cannot be done if you have eaten.
  • Have only one friend or family member wait with you. It will be less stressful for you and the waiting area will be less crowded.
  • Since it may take some time for you to be treated, you are advised to leave small children at home in someone else's care.
  • Do not use your cell phone in the hospital. Cell phones can cause problems with patient care equipment. Use the public telephone if you need to call someone.

Thank you for your understanding and cooperation.