St. Michael’s celebrates innovation award wins
St. Michael’s Hospital recently garnered two Provincial awards honoring our groundbreaking programs – the only institution in the province to do so.
Toronto, December 2, 2009
Corporate Patient Access and Flow team from St. Michael’s Hospital with Minister Matthews.
“These awards represent the hard work, dedication and commitment our staff has to our patients and to our hospital. We can all be proud of these awards,” said Bob Howard, MD, President and CEO of St. Michael’s Hospital.
The awards were presented at the recent Celebrating Innovations in Health Care Expo in Toronto by HealthAchieve (the annual conference of the Ontario Hospital Association) in partnership with the Province of Ontario.
Meeting Community Needs
The hospital’s My Baby and Me: Infant Passport for Young Pregnant Women program helps an estimated 50 homeless and marginally-housed young women every year, who tend to deliver premature and low birth weight babies because of their living conditions.
"A lot of street-involved women who are not getting good nutrition and struggling with poverty and housing issues tend to have more complications in pregnancy," said Catherine Moravac, Clinical Research Coordinator, Women’s Health Care Centre.
“Our research study provided demographic information and outcome data on 101 women who used the passport program over a two year period. Ninety-four percent gave birth to full-term infants; 90% of the infants were within a healthy weight range. Given the challenges they were facing, this was a really good outcome.” The program received the award in the category of Meeting Community Needs Through Integrated Care.
“We hope that increased awareness of this program will motivate other hospitals and community agencies across the country to adapt this program or develop other ways to support young, pregnant, homeless women to have the healthiest pregnancies and babies possible,” added Moravac.
Improving Patient Care
The Corporate Patient Access and Flow team, a hospital-wide initiative focused on improving patient care, was given the award in the category for Improving Efficiency Through Process Redesign.
“This is a great acknowledgment of a great collaborative effort,” said Miin Alikhan, Director, Corporate Patient Access and Flow. “We have significantly improved the patient experience at St. Michael’s.”
In the program’s first year, the hospital had a 49 percent reduction in the average time it takes to be admitted into the Emergency Department, from 22.6 hours to 11.5 hours, and a 14 percent improvement in ambulance offload time in less than 30 minutes, to 90 percent. These impressive achievements were realized without compromising surgical cancellation rates or overall patient satisfaction.
“I am delighted to see St. Michael’s recognized for our ability to work together across the hospital to create capacity and manage demand within our current resources, and provide better patient care,” added Alikhan.
The hospital’s Advanced Clinician Practitioner in Arthritis Care (ACPAC) program was a finalist in the category of Innovations in Health Human Resources. The program trains experienced physical and occupational therapists with the aim to provide improved delivery of healthcare for patients with arthritis.
For more information: